Refund policy

We hope you love your Olive pieces, but we understand that sometimes things don't work out. Please review our return and exchange policy below before making your purchase.

Eligibility

Returns and exchanges must be requested within 14 days of receiving your order.

To be eligible, items must be:

  • Unworn, unwashed and unused

  • In their original condition

  • Returned with all original tags attached

  • Free from signs of wear, including makeup, perfume or other marks

To request a return or exchange, please email shop@oliveon63rd.com with your order number. Items returned without prior approval may not be accepted.

Size Exchanges

If your item isn't the right size, you may request an exchange within 14 days of delivery, subject to availability.

Customers are responsible for the cost of returning the original item to us. Once the return has been received and approved, Olive on 63rd will cover the shipping cost of sending your replacement size to you.

Alternatively, we can provide a return shipping label and deduct the cost of the label from any applicable refund or credit.

If your requested size is no longer available, we'll work with you on an alternative.

Returns

If you would prefer to return an eligible item rather than exchange it, your return must be requested within 14 days of delivery.

Customers are responsible for return shipping costs. We can provide a return shipping label upon request, in which case the cost of the label will be deducted from your refund.

Approved returns for reasons other than a defect, damage or incorrect item are subject to a 10% restocking fee.

Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the incorrect item, please contact us at shop@oliveon63rd.com within 7 days of delivery. Include your order number and clear photos of the issue so we can review it.

Each situation will be reviewed individually, and we'll work with you to find the best solution, which may include a replacement, exchange or refund.

If we require a confirmed damaged, defective or incorrect item to be returned, Olive on 63rd will cover the return shipping cost.

Final Sale Items

Sale items and gift cards are final sale and are not eligible for return or exchange.

Any additional items marked Final Sale on the product page are also not eligible for return or exchange, except where required by applicable law.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method, less any applicable:

  • Return shipping costs

  • 10% restocking fee

  • Original shipping charges

Please allow up to 10 business days for an approved refund to be processed. Your bank or credit card provider may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, please contact us at shop@oliveon63rd.com.

Questions?

If you're unsure whether your order qualifies for a return or exchange, please reach out to us at shop@oliveon63rd.com and we'll be happy to help.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.