Shipping policy

ORDER PROCESSING: Please allow 1-2 business days to process your order. Expect an email within 3 business days to let you know your order is on the way! 

STORE PICKUP - Orders can be picked up daily, from 9:00 AM - 3:00 PM. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within the Lower Mainland. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Orders placed before 10 AM during store will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with further details

FLAT RATE SHIPPING Orders are generally shipped within 1-3 days using. For orders under $100.00, a flat rate shipping fee of $10 applies to orders shipping within Canada. While orders shipping in the US have a flat rate shipping fee of $20. We do not ship outside of Canada / US at this time. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Olive on 63rd is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS,, RETURNS AND EXCHANGES We accept returns up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at shop@oliveon63rd.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at shop@oliveon63rd.com.